Refund policy
Returns & Exchanges - The No-Bullshit Version
Look, we want you to bloody love what turns up at your door. But because our gear is printed on demand just for you, returns and exchanges work a little differently around here.
So before you smash that Buy button, have a quick squiz at the important stuff below.
Exchanges - Yeah, Nah.
Because every item is made to order, we don't offer direct exchanges if you change your mind, pick the wrong colour, order the wrong size, or decide Barry down the pub was right and fluorescent pink really isn't your colour.
Once your order goes into production, it's being made specifically for you — we don't have a giant warehouse full of gear sitting around waiting to swap it over.
Apparel Sizing - Measure Twice, Order Once
Please, for the love of all things holy, check the size guide before ordering your apparel.
Different shirts, hoodies and other bits of kit can fit differently, so don't just assume you're a Large because you've been a Large since 2007.
If you order the wrong size, we can't provide a direct exchange or refund simply because the size you selected doesn't fit.
Check the measurements. Compare them with something you already own. Then check the bloody things again.
A couple of minutes with a tape measure now can save everyone a pain in the arse later.
Faulty or Damaged Gear - Now We're Talking
If your order turns up damaged, faulty, misprinted, or otherwise not how it's supposed to bloody be, please get in touch with us, use our contact form.
We'll assess the issue and, where appropriate, organise a suitable replacement or other remedy.
When contacting us, please send through:
- Your order number
- A quick description of what's gone wrong
- Clear photos showing the fault, damage or printing issue
The more information you give us, the quicker we can figure out what the hell happened and get things sorted.
Changed Your Mind?
Because our products are made specifically to fulfil your order, we generally don't accept returns or provide refunds for change-of-mind purchases.
That includes ordering the wrong size, choosing the wrong colour, or deciding after it arrives that it's just not your cup of tea.
So have a proper look before ordering and make sure, you're happy with your choices.
One Last Thing
None of the above is intended to exclude or limit any rights or remedies you may have under applicable consumer law.
If something has genuinely gone pear-shaped with your order, get in touch with us. We're not here to be difficult - we'll have a look at what's happened and work out the appropriate way to sort the bastard out.